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On Saturday June 22, 2013, I placed an order for a Nikon D5100 camera from the primotronix online store. My mother authorized the purchase with her credit card. They invoiced the order on July 3rd. I received a camera package with a lens, battery, tripod, card...
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I didn't like
  • Every single thing about them
#632364
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Primotronix advertises low prices, but don't order from them if you don't want to lose your money and get nothing in return. They informed me that an item would be shipped in the next 24-72 hours, then for 7 weeks I did not receive it, nor did I receive any shipping or...
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#455622
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I dont know how they are still allowed to be one of the first "businesses" to come up when you google a camera. Long story short i bought a camera i was supposed to get it in 10-12 business days. 16 business days later no tracking number no camera no nothing. I...
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#452496
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I ordered a NEW Nikon D5100 kit (Nikon D5100 Digital SLR Camera with 18 - 55mm VR Lens) and was sent a REFURBISHED kit. Primotronix is selling refurbished products to customers, yet telling them they are purchasing new products. The customer has no way to check the...
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#424342
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I bought a camera. Got a call on Sunday convincing me to buy a 9 hour battery for $100. No battery came with order. Seller did not invoice battery but instead listed as package deal. I complained and company then sent cheap off brand battery , not Nikon as promised....
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#420983
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I ordered a camera from Primotronix, which is who I originally ordered this product through, on May 11, 2013. I tried contacting them several times via phone. After waiting on hold for several minutes, sometimes up to 45 minutes, and being transferred several times I...
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Anonymous
Roma

OMG!!! I'm going through the same issue with Primotronix as you have. I read your post and GOD I felt like this is me... I've spent so much time and effort and countless hour...

#416962
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Ordered a camera from these guys with 3 day shipping on April 7, 2013. They accepted my order, had me jump through hoops for CC validation and then sat on the order for 10 days. I called this morning to find out where my stuff was and they said it was back ordered for...
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Anonymous
Trex

I have had a bad experiance with them as well.

#401585
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I placed an order on Saturday, Sunday they call to "verify" my order, upon returning the call they are closed. Then closed Monday and Tuesday. Finally reach "David" and I first had him confirm they had the camcorder. They did, he said. He then says what a great...
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Anonymous
Anonymous

I have a very similar experience with those guys!

#398717
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I placed an order Feb. 5th for a T3, with 5-7 day shipping. They left me a voice mail a week later asking me to call to verify the order. The real purpose was to try to up sell me on accessories and lenses. When I declined, he hung up frustrated. I called back every...
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#397453
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I issued a complaint regarding receiving a broken product on 12/22/12. I received a call today in response from "Roger" at Primotronix. He offered to fix my issue to include replacing the camera and expaditing a new camera. While he was discussing the details he...
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Anonymous
RBirch

Your "Roger" is their customer service manager. My experience with them: I purchased a Nikon D800 from PrimoTronix on February 12, 2013. It arrived February 21. It was...

#372615
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